Sometimes in the course of a day, a librarian may find him/herself dealing with someone with a problem. Now I know you are saying to yourself, "Self, how can this be real? How can someone have a problem at a place where everything is free?" Well, Self is an idiot. If freedom equals choice, then choice equals entitlement. After all, they pay taxes and you do not. (Unless you do, then they are just crazy.)
Here are a few simple steps to dealing with a patron that, for one reason or another, has gone batshit crazy:
1. Speak Slowly and Confidently. People often underestimate treating adults like children. In fact, the type of people that cannot function in a public setting are often children. If you treat them with respect and calmly explain the situation, often they will not understand you. Talking down to them simply puts them in a better frame of mind to deal with the police later on in the evening.