"I was shocked," Banner said, "Usually when patrons call, they just need to know the library's hours. Ms. Jenkins, she actually had a reference question."
Banner immediately routed the call to the reference section where library director Evan Banned was manning the reference desk while the search for a new reference librarian is ongoing after the untimely death of beloved librarian Brenda Svaldov last year. Banned also could not believe the question was being asked.
"Most people today go to Google search or to Wikipedia for information. We mostly handle questions on site. It was really a surprise to get a call from someone so young," Banned said.
Jenkins could not be reached for comment.