Trouble seems a'brewin and the Lincoln County Library in North Carolina as an anonymous survey brought back results that nobody likes the director. Of the sixteen surveys sent out, fourteen came back listing a variety of complaints and allegations against director Jennifer Sackett. Among the complaints listed were that she used the business credit card for personal uses, she discriminates against young and foreign-born employees, and she cannot be pleased. One employee even mentioned he/she/it went home crying after attempting to please the director. Sackett has had no disciplinary actions in the four years she has been director of the library and has been commended for bringing in grant money.
So is this saintly employees disliking a cold and impersonal administrator who demands of them perfection, or just a bunch of whiny bastards wishing it was "just like the old days with the old director who didn't give a shit?" I have no idea. I do not work there. Probably somewhere in the middle between "administrator who expects employees to work" and "employees who expect administrator to be on front lines with them."
How do you fix the situation? Well, secret surveys seem to be doing great. I say you hire a "secret shopper" to spy on the employees, too. Get the real dirt on how everyone acts through subterfuge. Then, right before the employees rise up against their percieved oppressor, you cut the heads off the leader of the uprising and the director, declare your dominance and then go back to story time.
But I'm a romantic.