Name (First and Last):
Aug. 19, 2013
Date and time of incident (MM/DD/YYYY, HH:MM am/pm):
Aug. 16, 2013, about noon
Patron’s name (First and Last):
Type of Incident (Theft, Accident, Property Damage, Other, etc.):
Patron upset; lost item
Area of Library Involved (Reference, Circulation, Loading Dock, etc.):
First Aid given?
Emergency services called?
Debbie Carnes called the police.
Responder’s names, titles/ranks:
Don’t remember, policeman
Describe in your own words the situation:
I was in the Children’s Department trailer when Debbie Carnes, the circulation librarian came in and asked if I could help explain something to a patron. It seems the patron, a woman with an unattractive skirt and plaid shirt, lost a book that she checked out. Well, I told her just what Debbie said she told the woman, that we could charge her account but we could not take the book that she brought in to replace the book because we have to account for the price of the book in our accounts or something. It’s all confusing when I write it down. Its a dumb rule, but Evan tells us all the time that in this economy we need to listen and he’s the boss, sorta.
So I told the woman the truth, that whatever she had heard was incorrect, but that we would charge her account and she could still check out. Turns out, though, she had some other fines so then she could not check out and... and... everything got noisy after that. I know I yelled a little but I know the other woman yelled and there were scissors just right there but it’s all okay... All okay... All okay...
I draw strength from Reshonda, my rock, who when I looked over at her nodded to me and did not desert me like Debbie did.
The situation escalates and the woman becomes a rage monster and throws the book at me as hard as she can, causing it to knock the scanner from my hand and bounce off the keyboard. I am shocked and appalled and there’s this ringing and the scissors were just... there...
Then, thank the gods, Evan came and saved me. Like a knight in a story, calming the dragon lady and making everything safe again. Even the police showed up late, but not Evan, he was right there to tell them all about it.
Debbie tried to make a big deal of it, tried to make it about her after Evan tries to give some advice and talked about the phone ringing and asked her to shelve some books, and she left and the woman left and Reshonda left and the police left and then it was just me and Evan.
It wasn’t such a big deal.