Some days are dark and dreary. Some guy said that, talked about silver linings and such, going on about having to take the good with the bad. I guess that's about right, but when you're standing in front of someone and have to tell them they can't check out books, well... Some days the rain falls just a little harder.
Let's call her Mary. Good patron name, mother of a saint who could do no wrong. Her little child could never not bring back his books. Always on time, little precious one. No way he still had that one book about the hungry competition. No way the DVD of the book was on her card, blocking her as well.
This wasn't the first time. Won't be the last. After telling her about it, I let it go. Overrode the command and let her check out more things that won't come back. Asked her if she could check the car, sometimes things slip under seats.
Double down on being the bad guy, that's my motto. Get that dirty look after helping them out.
They filled out a comment card that said I needed to work on my attitude. I told myself their advice and went on about my day.
It's good to be the boss. Means that sometimes I can sit in my office and watch the clouds pass and the rain fall until I get called down to deal with the worst.
Nobody ever calls me for the patron compliments.
How much do trap doors cost? Can't be much.